FREE SHIPPING SPAIN MAINLAND & BALEARES
4.95/5 ★★★★★ JUDGE.ME STORE RATING

Refund policy

Refund and Replacement Policy

At MATCHAPAPA, customer satisfaction is our priority. Since matcha is a consumable item, we do not accept returns once the product has been opened. However, if you encounter any issues, please review our policy below.

Returns

  • Due to health and safety reasons, we cannot accept returns. All orders are final.

Refunds and Replacements

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us at contact@matchapapa.shop within 14 days of receiving your order. We may request photos of the damaged item to verify the issue.
  • Eligibility for Replacement: If your item is eligible, we will arrange a replacement at no additional cost. In certain cases, a refund may be provided if a replacement is not possible.

Process for Refund or Replacement Requests

  • Contact Us: Reach out to us at contact@matchapapa.shop with your order number and a brief description of the issue.
  • Resolution: Upon review, we’ll confirm your eligibility for a refund or replacement and provide instructions for the next steps.