FREE SHIPPING SPAIN MAINLAND & BALEARES
4.95/5 ★★★★★ JUDGE.ME STORE RATING

Shipping policy

MATCHAPAPA Shipping Policy

We pack and ship every order with care — because your matcha deserves nothing less.

Order Processing

Orders are usually processed within 1–2 business days.
Once your package is on the way, we’ll send you a tracking number by email.
Tracking services may vary depending on the shipping provider.

Shipping Within Spain

  • Standard Shipping: €2.95

  • Free Shipping on orders over €49

  • InPost Service Point: €2.95

  • Free InPost Pickup for orders over €49
    Estimated delivery: 2–3 business days

Shipping to the United Kingdom

  • Standard Shipping: €4.95

  • Free Shipping on orders over €49
    Estimated delivery: 5–8 business days
    Please note: UK orders may be subject to import duties or taxes due to Brexit.

InPost Shipping Zone

(Austria, Belgium, France, Germany, Italy, Netherlands, Portugal, Luxembourg, Czechia, Slovakia)

  • Standard Shipping: €4.95

  • Free Shipping on orders over €49
    Estimated delivery: 3–7 business days

Europe & Switzerland

(Greece, Ireland, Latvia, Lithuania, Malta, Poland, Slovenia, Switzerland, and more)

  • Standard Shipping: €4.95

  • Free Shipping on orders over €49
    Estimated delivery: 4–10 business days

Important: Since Switzerland is not part of the EU, please be aware that for any order exceeding €60, customs fees may apply and must be covered by the customer.

Exceptions Europe

(Croatia, Hungary, Sweden, Norway, Finland, Romania, Bulgaria, etc.)

  • Standard Shipping: €9.95

    • Estimated delivery: 5–10 business days

  • UPS International Shipping:

    • €14.95

    • €19.95 for heavier orders (1.5 kg and up)
      Estimated delivery: 4–7 business days

*countries listed are not eligible for free shipping

A Few Things to Keep in Mind

  • Delivery times are estimated and may vary, especially during busy seasons.

  • Once your order is with the courier, we can’t control delays — but we’ll always do our best to support you.

  • Please double-check your delivery info at checkout. If a package is returned, we may need to charge for reshipping.

  • Once your order is marked as delivered, responsibility transfers to you.

MATCHAPAPA is proudly run with heart from Barcelona. Every package is prepared with premium care and a whole lot of matcha love.